Account Questions

If you have questions about your account you may find the answer here. Find out why it's a good thing! You can find information about your wish list, address book and order history.
FAQ Category:

Questions & Answers

Why do I want to sign up and why is having an account a good idea?
There are a lot of great reasons why signing up with us is a good thing.

Placing Orders:

You don’t need an account to order from us. But, having one is a real plus. We can keep track of your mailing address to speed up your checkout. Also, you can keep track of all your previous orders in your order history. It’s also a great way to keep track of the status of orders in process.

Wish List:

When you’re browsing our store and find something you like, an account allows you to store the item in your wish list. It makes keeping track of designs you like a snap. Find something you might want to purchase at a later time? Just pop it in your wish list! You can view your wish list from your account, and move items from there into your shopping cart.

Chit Chat:

Maybe one of the most popular features of our site is our Chit Chat message board. You don’t need an account to view the board, but having one allows you to interact with other stitchers. Post pictures of your projects to show other folks, help other stitchers with questions, or just share anything else that’s on your mind.

Coupons and Special Offers:

We send out email updates and offers every week. If you have an account, we can pop coupons and special offers to you. How can that be a bad thing?
So Join the fun! If you have an account with us, we are glad you are here. If not, we invite you to join our group. The only information you need to provide is your email address and a password of your choice. Just click the Sign In link at the top-right corner of this page.
Do I need to create an account to place an order?
You don’t need an account to place an order but having an account with us will allow you to keep a status on your order and recover your order history.
How do I change my mailing address in my account?
When you are logged in to your account, select “Account” from the top menu bar, then “My Address Book”. From here, you can change your address. You can also enter alternate address is you like. Remember, you need to be signed in to access your address book.
My email address has changed. What should I do?
Please don’t create a new account. Everything will work fine if you do, but you will be kind of like two different customers. You won’t be able to see your order history or existing wish list if you create a new account. The proper thing to do is to just change the email address on your existing account.

To change your email address:

Select “Account” from the top menu bar, then choose “My Account Information” Change the “Email” field to your new email address. Please give it a good look before you save it. You will need to use your new email address the next time you sign in.
Remember, you need to be signed in to access your account information. So you will use your old email address to sign in, then change it, and from that point on you will use your new address to sign in.
I placed an order. Why is the charge on my credit card pending?
When you place your order a pending charge or authorization is put on your account. That pending charge just means the funds are set aside, waiting for the merchant (That’s Us) to complete the order. When we ship your order, we go back and complete the transaction. That is when the payment is actually made. So don’t worry. The pending charge will be there, and it’s supposed to be, until we complete your order.
Why do I sometimes see two different transactions on my credit card statement for my orders?
When you place your order, your credit card is authorized which means that the card is verified. When we are ready to ship your order, we capture the transaction, which means the funds are actually moved from your account into ours. This may look a little confusing, but it protects you from being charged before your items ship! The card authorization just falls off of your account in a day or two. Believe it or not, this happens all the time with online merchants who do their credit card processing "correctly". It may seem confusing, but it protects you, the customer.